All Orders are sent out via 1st or 2nd class Royal Mail post as this is the quickest root. Parcels sent via 1st class normally arrive next day.
Fondant decorations - will always be sent out to you securely wrapped in bubble wrap then tissue paper and placed into a sturdy box.
Printed Icing sheets – will be sent out is an unbendable boarded envelope.
Rice/wafer paper decorations – are sent out in Jiffy bags or strong envelopes, it depends on the size of the decorations.
We always make sure order are secure in their packing before posting therefore we can not be held responsible for any breakages that may occur. Breakages are however very rare as the parcels are secured to prevent any possibilities of this happening. If you have any problems with your order please email: firstname.lastname@example.org and we will try to help where ever possible.
We always combine postage and packing – if your order does not automatically update itself please request a total before you pay. You will find a request total section somewhere on your invoice before you reach the payment screen.
All orders are dispatched from Monday – Friday. We do not dispatch orders on a Saturday as we do not like the thought of orders milling around a grotty old warehouse getting damp for a day before completing there journey to you. We like to prevent as much damage as possible and if it means no post on a Saturday then so be it.
Our Weekly Routine
MONDAYS - Make up all new orders received between 11:30am Thursday & 11:30am Monday
TUESDAYS - Pack and Post orders created Yesterday (Monday)
WEDNESDAYS - Answer Emails
THURSDAYS - Make up all new orders received between 11:30am Monday & 11:30am Thurday.
FRIDAYS - Pack and Post orders created Yesterday (Thursday)
SATURDAY - CLOSED
SUNDAY - CLOSED
Order before 11:30am On Mondays to catch Tuesdays dispatch.
Order before 11:30am On Thursdays to catch Fridays dispatch