Do you combine postage?
Yes - We always combine postage and packing – if your order does not automatically update itself please request a total before you pay. You will find a request total section somewhere on your invoice before you reach the payment screen.
How long do the decorations last?
If decorations are stored in a cool dry place – away from sunlight or any heat source, NOT in the fridge – these decorations will last up to 6 months.
How long will my order take to make?
Most order are made to order and will take from 2-5 working days to dry. It really depends on the size of the item ordered. We try to get them sent out as soon as possible but do not want to rush them to much as you do not want a soggy mess to arrive at your door (this has never happened!). Please allow time for drying and postage – after considering the above elements orders will take from 3 – 7 working days to arrive.
Stocked order will take 1-2 working days depending on Royal Mails speed to get the parcel to you.
What do I do if I need a custom made order?
This is not a problem – please email: Nikki@withlovenikki.co.uk with details of you requirements along with a picture if possible and we will reply with a quote within 24 hours.
Can I collect my order?
Yes – You will however need to pre book a date and time for collection – email: email@example.com
What do I do if my order breaks due to the poor delivery standards?
Do not panic – these decorations can be fixed. With a small brush dab some egg white, edible glue or water to the broken area and sick pieces back together. Allow it to dry for about 2-5 hours or preferably overnight. But please be aware that the item will be fragile so you will need to handle with care.
Do you Accept returns?
Sorry – no we do not accept returns as the items we sell are food items and custom made to your needs. BUT if you have a problem with your order please email: firstname.lastname@example.org and we will try and help as much as is possible.
If you have any problems with your order please email: email@example.com and we will try to help where ever possible.